Privacy Policy

Medicare BackOffice
Statement of Privacy and Security
Effective Date May 14th, 2015

This Statement of Privacy and Security applies to all information gathered or maintained by Medicare BackOffice. This includes information transmitted to us by email, telephone, fax, or otherwise.

Your Privacy
We are committed to protecting your privacy. We do not sell, trade or rent your personal information to others.

Questions regarding this statement should be directed to:, or by writing to:

Medicare BackOffice
attn: Privacy Officer
8420 West Dodge Rd, 5th Floor
Omaha, NE 68114.


Disclosure of Personally Identifiable Information

What Can I Do Without Disclosing Any Information?
Many of our services are available to you without entering any personal information: you can learn more about our company and how Medicare BackOffice works without providing any information. In order to actually purchase a policy, however, we require you to provide us with certain personally identifiable information.

Why Do I Need to Submit Personal Information?
Because coverage benefits and premiums for insurance policies are affected by your individual traits and circumstances, we ask you to disclose personally identifiable information when you purchase a plan online, by phone or by fax. Our goal is to allow you to quickly and easily purchase the insurance products that best fit your needs without jeopardizing your privacy and security in any way. We ask you to disclose personal information in order for us to:


What Kinds of Information Will I Have to Provide?

Personal Information
This may include your name, address, date of birth, gender, telephone numbers, and Medicare information.

Other Personal Information Required for Coverage
Depending on the plan and coverage options you wish to purchase, additional information may be required about you and each additional person to be covered under the same policy or plan, or for whom you are purchasing a separate policy or plan. For each additional person to be covered you may be required to provide the same mandatory personally identifiable information you disclosed about yourself. You may be required to disclose your Social Security Number in order to purchase certain plans.

Health Information
Some insurance plans require you to submit certain personal information concerning your medical history in order to process your request. This includes, but is not limited to, your height, weight, and medical history (for diagnoses of heart condition, anemia, high blood pressure, diabetes, cancer, and other health conditions). We do not maintain records of your personal health information, nor do we make any other use of the information other than to pass it along to the insurer who will provide the policy to you.

If you begin an application for a plan that requires medical information, we will store your application in a secure location to facilitate completion of the application. If, after a reasonable time you have not completed the application or contacted us to keep your file open, that information will be deleted. We reserve the right to store your health information associated with specific policy applications for our records as necessary and as mandated by state and federal law. Any changes to the Statement of Privacy and Security will be posted immediately on this site, and you should always review the statement prior to submitting information.

What Do You Do with this Information?
We take the information that you provide and deliver it to the insurance provider/administrator that you have selected so that they can process your application.

Will Any of the Personal Information Collected be Disclosed to Outside Parties?
The insurance companies and plan administrators who administer your plan(s) will receive your information for the purpose of fulfilling your purchase order(s) and providing plan services. We do not divulge, sell, trade or rent your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

How Do I Remove My Information from Your Database?
If you do not wish to receive marketing email from us, or if you decide you no longer wish to receive our newsletter, you can remove yourself from our distribution lists at any time by:

sending an email request for removal to or by writing to:

Medicare BackOffice
attn: Privacy Officer
8420 West Dodge Rd, 5th Floor
Omaha, NE 68114.


What Happens When I Apply For A Policy Online or Through Your Call Center?

How is the Information that I Send to You Protected?
All of the information that you transmit to us electronically, including personally identifiable information disclosed during registration and other personally identifiable information provided during the online purchase process, is securely protected using SSL (Secure Socket Layer) 128-bit encryption. VeriSign, the world's leading provider of Internet trust services, provides the digital certificate enabling us to employ SSL encryption. Furthermore, we have implemented strict policy guidelines to safeguard the privacy of your personally identifiable financial information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.

How Do You Ensure the Security of the Information Once I Give it to You?
Application information provided to our representatives or entered online is encrypted before being placed within our database.


What Types of Internet-Related Information Am I Also Sharing with You?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. When you visit, we send a small bit of code (a cookie) via your browser back to your hard drive, where it is stored temporarily until you close your browser. This code is uniquely yours. The cookie assists in the registration process and may enable you to access areas of the website only available to anyone registered with Medicare BackOffice.

IP Address
We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and to gather broad demographic information

Do Not Track
Do Not Track (DNT) is a preference that users can set in web browsers to inform websites   that they do not want to be tracked.   We do not currently respond to DNT signals. 

What are Your Children's Guidelines?
We do not knowingly collect online contact information or personally identifiable offline contact information about children from children.

We do not entice children by the prospect of a special game, prize or activity, to divulge any information about themselves for any reason. We do not permit children under the age of thirteen (13) to register with our sites, as we do not knowingly accept or store personally identifiable information submitted by children younger than thirteen, nor do we respond to, promote to, market to, or communicate with children known to be younger than thirteen years old.

By submitting information on our web site, you consent to the collection and use by us of the information you disclosed in accordance with this Statement of Privacy and Security. If we decide to change our privacy and/or security policies, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.