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Life Insurance

We revamped a Midwestern industrial company’s life insurance plans, securing a new insurer for improved service and financial terms, saving $35 million over seven years.

Current State

A 30,000+-employee (U.S. only) Midwestern industrial company partnered with the same group life insurer for several years and hadn’t checked the market for capabilities and price. The company also had many complex plans and arrangements, in particular: a survivor income benefit, a “cost-plus” retiree life arrangement, very large premium waiver reserves, and benefit plans administered by a trust. ABC was engaged to conduct a plan design and financial review, and subsequently, an RFP.

Issues Addressed
  • Appropriateness of the then-current carrier

  • Complete understanding and explanation of all financial aspects of the current plans and arrangements, including survivor income and premium waiver reserves

  • Efficacy of the “cost-plus” retiree life arrangement

  • Complete understanding of the trust arrangement, including analysis of IRS Private Letter Rulings affecting the arrangement

  • Market checks for both carrier capabilities and pricing

Innovative Strategy

ABC worked with our client to:

  • Streamline the benefit programs

  • Select a new insurer that could offer greatly improved service and substantially better financial arrangements

  • Modernize insurer-employee interaction using technology platforms that integrated with the client’s existing in-house and benefit administration provider portals

Resources

Our assigned consulting team used:

  • Deep knowledge of the group life insurance market

  • Significant knowledge of complex products, plan designs, and financial arrangements

  • Project management capabilities, to keep both ABC and the client on track to make timely decisions

  • Financial acumen and communication skills, to understand and explain the complex arrangements to bidding carriers and the client, as necessary

  • Carrier/vendor management skills, making an ally of the then-incumbent, despite potentially losing the business, resulting in all necessary information being received in a very transparent manner

Recommendations

We recommended our client make the following modifications:

  • Change carriers

  • Maintain legacy claims with the incumbent — which hadn’t been done in previous transitions creating significant complexity

  • Address certain plan aspects that weren’t 100% aligned with tax guidance (e.g., imputed income)

  • Outsource certain administrative functions to the insurer, as opposed to the benefits administrator (e.g., evidence of insurability, as this function had not been appropriately managed in the past)

Outcomes

The results of our efforts have included:

  • A new life insurer for the client, one much more appropriate for the client, given its size, complexity, and geographic location

  • Changes to certain financial aspects of the plans to bring them more in line with tax guidance

  • Greatly improved enrollment process for employees and their dependents

  • Complete understanding of the claims (survivor income and premium waiver) that had to remain with the prior carrier

  • A seven-year premium rate guarantee, resulting in savings of $35 million over seven years.

  • As a result of the positive outcomes of this project, the client retained ABC for a complete review of their self-insured disability and workers’ compensation relationship, as well as a wellness vendor management project.

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Like any great relationship, ours will start by getting to know your business. We’ll listen to what your benefit needs are and then work to find a suite of solutions that matches your objectives.

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